Nokia has announced an exchange program for a limited number of Nokia-branded chargers manufactured by a third party supplier. We have determined that the plastic covers of the affected chargers could come loose and separate, exposing the charger’s internal components and potentially posing an electric shock hazard if certain internal components are touched while the charger is plugged into a live socket.

While we are not aware of any incidents or injuries related to the affected chargers, as a precautionary measure, we will exchange affected charger models free-of-charge.


The affected chargers are those manufactured by BYD between June 15, 2009 and August 9, 2009 and with the following model types:

AC -3U


and those manufactured by BYD between April 13, 2009 and October 25, 2009 and with the following model type


Affected chargers may have been sold with a Nokia device or purchased separately as an accessory.Your charger is not impacted by this action if you purchased it before June 15, 2009 for models AC-3U and AC-3E and before April 13, 2009 for model AC-4U or it is a similar charger model manufactured by any other supplier.

The reliability and quality of our products, is Nokia’s top priority. If you have confirmed that your charger is eligible to be replaced, we advise that you stop using it, and seek a free replacement charger.

An exchange program has been arranged for all markets in which affected chargers have been sold. To minimize inconvenience to our customers, the exchange will take place at the country level.

Submit specific information from the charger label by going to this site: